Specialized rate programs are challenging for many customers due to many factors. DNV’s Rate Enrollment solutions simplify the customer experience.

Making any project easier

The problem: You’ve been asked to increase enrollment in customer programs, but you haven’t been given any additional resources. How do you handle incoming applications with the same level of staffing?

Our solution: Extracts and validates income qualification and other regulatory documents with a custom, automated program.

The problem: Intensive and confusing processes are causing participation in your rate programs to lag. Your customers get lost in the application process, and have trouble tracking the progress of their applications.

Our solution: Enables customers to submit applications, track status, and receive notifications along the enrollment process.

The problem: Rate enrollment is a complicated process for anyone. It can be even more difficult for a customer attempting to apply in a language that is not their first, or that they don’t speak at all. They need to be met where they are.

Our solution: Delivers a seamless rate enrollment experience by meeting customers and contractors in their preferred language - improving completion rates, reducing support needs, and building trust across diverse user groups.

The problem: Billing statements are complicated, especially when considering the various programs available to customers. In order for customers to make effective decisions about their energy usage, they need to understand the data you give them.

Our solution: Ensures real-time validation and seamless program enrollment.

The problem: You’re having trouble reaching your customers with specific, personalized messages in a way that effectively conveys critical information. In order for your energy programs to perform, you need to be able to clearly communicate with all stakeholders.

Our solution: Automated email and SMS reminders to efficiently help customers complete applications.

Enabling Technologies

eTRACK+

Workflow management automation software for utilities

Do you have an energy transformation challenge but don’t know where to start? Let one of our experts help you tackle it.

Request a free demo