Introducing the AI-powered 5 Why Analysis in Synergi Life

This feature uses natural language processing to read the case title and description and automatically generates a first draft of a 5 Why Analysis which you can then review, adjust and finalize based on your knowledge of the case.

Synergi Life is DNV’s global platform for managing incidents, nonconformities, and improvement actions across projects and operations.

A consistent and well-documented 5 Why Analysis is a key step in effective corrective action and supports compliance with ISO 9001, ISO 14001, and ISO 45001. Most importantly, it helps move beyond treating symptoms and instead addresses the underlying causes, so issues are less likely to be repeated.

What’s important is that the user remains in control - the AI draft is there to accelerate the first version, while the user reviews, adjusts and finalizes it based on the knowledge of the situation and the evidence in the case.

 

How this helps

This solution is designed to make it easier to produce higher-quality root cause analysis with less effort, especially when working under time pressure. Generally, results are the strongest when the case descriptions are clear and specific.  

In practice, Synergi Life’s 5 Whys analysis supports with:

  • Avoid starting from a blank page and reduce time spent drafting 
  • Strengthen consistency in how root causes are described across cases and teams 
  • Move away from generic explanations and toward more actionable, system-focused causes 
  • Improve the quality of corrective actions - supporting learning and prevention

Practical tip for using this feature

5 why cause analysis Synergi LifeThe better the case description, the better the first draft. Including key facts such as what happened, where/when, what was impacted, and what conditions contributed will make the AI output more useful and reduce rework.

This is a practical example of how AI can support everyday work - not by replacing professional judgement, but by helping spend less time on formatting and first drafts, and more time on meaningful analysis and preventive actions.

Learn more about Synergi Life and its AI functionalities: