Managing Emotions and Building Leadership Skills

How to maintain a positive, productive work environment, even in the face of challenging circumstances.

Objectives

The course aims to equip the participants with the necessary knowledge and skills to effectively manage their own emotions and those of their teams, particularly in high-pressure situations. 

 

Entrance requirements

Who should attend: 

Shore and ship staff with a managerial or supervisory role who are seeking to explore and strengthen their personal skills as leaders.

Duration: 1 day classroom training or 2 half days (virtual classroom training)

With a focus on anger management, the programme will explore essential leadership techniques such as negotiation, conflict resolution, and providing feedback, while fostering emotional intelligence. Through this programme, the participants will learn how to maintain a positive, productive work environment, even in the face of challenging circumstances.

Format: Highly interactive, with role-playing, group discussions, and practical exercises to enhance learning and engagement.

The following subjects will be covered:

  • Emotional Management
    • Understanding the relationship between emotions and performance in the workplace.
    • Identifying emotional triggers and learning techniques to manage and defuse emotions like anger before they escalate.
    • Practical approaches to maintaining composure during high-stress situations.
  • Negotiation Skills
    • Exploring the role of emotions in negotiation processes.
    • Using emotional intelligence to build rapport, reduce tension, and reach mutually beneficial outcomes.
  • Giving and Receiving Feedback
    • Developing a structured approach to giving meaningful, constructive feedback.
    • Managing emotional responses when giving/receiving feedback and how to foster a growth-oriented mindset.
    • Using emotional intelligence to deliver feedback in a way that encourages collaboration, improvement and psychological safety.
  • Conflict Management
    • Conflict management styles 
    • Effective strategies for resolving conflicts before they escalate, with a focus on maintaining professionalism and productivity.
  • Critical Thinking
    • Developing critical thinking skills to remain objective and balanced, even in emotionally intense situations.
    • Applying critical thinking to solve problems and make clear decisions under pressure.
  • Productive Team Meetings
    • Creating a calm, productive and psychologically safe atmosphere in team settings, even when emotions run high.
    • Practical tools for leading efficient team meetings.

This course will be conducted by Mariangela Zanaki, Organisational Development Consultant and Psychologist.

Contact your local Academy for more information about course dates.