Rate Enrollment

Specialized rate programs are challenging for many customers due to many factors. DNV’s Rate Enrollment solutions simplify the customer experience.

DNV’s Rate Enrollment solutions simplify the customer experience by offering:

 

Automated Eligibility Verification   Self-Service Enrollment Portals

Automated Eligibility Verification

Extract and validate income qualification and other regulatory documents

 

Self-Service Enrollment Portals

Enable customers to submit applications, track status, and receive notifications

 

 

   
Multilingual Support   Integrated Billing System Support

Multilingual Support

Our multilingual platform delivers a seamless rate enrollment experience by meeting customers and contractors in their preferred language - improving completion rates, reducing support needs, and building trust across diverse user groups

 

Integrated Billing System Support

Ensures real-time validation and seamless program enrollment

 

 

   
Personalized Outreach    

Personalized Outreach

Automated email and SMS reminders to efficiently help customers complete applications

 

 

 

Enabling Technologies

eTRACK+

Workflow management automation software for utilities

There are so many solutions that really are expecting people to come in and navigate filling out a rate assistance application in English, but their spoken language might be in Mandarin, in Spanish, and Tagalog...

  • Daniel Jarvis
  • Energy

Digital Services: Scale

Is your energy program speaking your customers’ language? Our digital tools can help you meet your customers on their terms, for more efficient and equitable programs.