Specialized rate programs are challenging for many customers due to many factors.
There are so many solutions that really are expecting people to come in and navigate filling out a rate assistance application in English, but their spoken language might be in Mandarin, in Spanish, and Tagalog...
Daniel Jarvis
Energy
Digital Services: Scale
Is your energy program speaking your customers’ language? Our digital tools can help you meet your customers on their terms, for more efficient and equitable programs.
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DNV’s Rate Enrollment solutions simplify the customer experience by offering:
Automated Eligibility Verification
To extract and validate income qualification and other regulatory documents
Self-Service Enrollment Portals
That enable customers to submit applications, track status, and receive notifications
Integrated Billing System Support
Ensuring real-time validation and seamless program enrollment
Personalized Outreach
Using automated email and SMS reminders to efficiently help customers complete applications
ComEd Energy Efficiency Program
The program has paid more than USD 225.1 million in incentives and saved more than 3,331 GWh.
