Navigator Port support
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We offer a self-service online portal for all of our customers where you can submit, review and close all your related service requests. You can also see a status update of your tickets/support requests at any time. For more information, or if you haven’t received your customer portal account yet, please do not hesitate to contact us.
If you would prefer not to invest in the server hardware and IT resources, we can operate the office system server for you. This provides you with highest safety and security standards and 24/7 service. Let us be the IT experts, allowing you to concentrate on your operations.
Please be as detailed as possible with your issue and provide screenshots if applicable.
Phone - General support Europe
Our team is ready to support with any issues you may have.
Germany: +49 381 67311 34
Greece: +30 21 0221 3448
Business hours
Monday - Friday1 (7am - 6pm)2
Phone - General support Asia
Our team is ready to support with any issues you may have.
Singapore: +65 31635 662
Hong Kong: +852 5808 6072
China: +862 1801 19465
Business hours
Monday - Friday (9am - 5pm)3
Phone - Business critical support
Please only use this number for critical and/or out of hours support queries.
Germany: +49 381 673113 911
Business hours
24/7 (outside above local times)
1Fridays until 5pm
2UTC+1 (winter) or UTC+2 (summer)
3UTC+8