How are electric utilities supported as DNV GL customers?

Support and training

Cascade utility asset management software has context sensitive help along with a complete set of manuals.


With an annual Software Licence Agreement (SLA), we provide an online portal for users to search FAQ or submit questions. Phone and email support is also provided as part of the SLA. You will also have access to the latest version of the software while on SLA.


Additionally, we have private and public trainings on the application and on-site technical or maintenance process review, including preventive and predictive maintenance.

Find out more about Cascade



Read more about Cascade software



Frequently asked questions - Cascade


Customer cases

Find out why industry leaders choose Synergi


Electric grid, reliability and performance

Read more about our software for technical asset management

What can Cascade software do for your company?

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