ISO Management Overview
Gain an introduction to DNV and understand how the NIAHO® requirements introduce ISO 9001 principles into healthcare settings. This accelerated course introduces DNV's accreditation approach and process-based internal auditing.
Develop an understanding of quality management principles in healthcare
ISO Management Overview provides healthcare professionals with a broad understanding of the key concepts that drive DNV's accreditation methodology. The course introduces participants to the NIAHO® requirements, ISO 9001 quality management system standards, and the principles of process-based internal auditing.
Participants will explore how DNV's approach utilizes a unified framework that supports safer care, stronger organizational performance, and year-round compliance. The course also provides insight into the accreditation survey process, maintaining compliance and performance outside of the survey, and how healthcare organizations can leverage quality management principles to improve outcomes and operational effectiveness.
By the end of the course, attendees will have a practical understanding of how ISO 9001 principles are built into the NIAHO® requirements, as well as the role internal audits play in evaluating systems, identifying opportunities for improvement, and supporting organizational goals.
What you’ll learn
Participants will learn how to:
- Understand the structure and purpose of the NIAHO® requirements and how they support quality improvement in healthcare
- Apply ISO 9001 principles to strengthen patient safety, operational performance, and organizational effectiveness
- Recognize how DNV's accreditation approach integrates quality management into daily operations, not just survey preparation
- Navigate the accreditation survey process and understand key preparedness activities
- Maintain compliance, efficiency, and performance between surveys through a continual improvement mindset
- Apply quality management principles to support organizational performance and long-term improvement efforts
- Understand the fundamentals of process-based internal auditing and its role within a healthcare management system
- Develop a process-based audit plan to evaluate performance, identify opportunities for improvement, and support ongoing accreditation readiness
Who is this course for?
This course is for healthcare professionals seeking a broad introduction to accreditation, quality management systems, and auditing principles, including:
- Healthcare executives and senior leaders
- Department managers and supervisors
- Quality and performance improvement professionals
- Accreditation and compliance leaders
- Clinical and operational staff
- Professionals new to DNV accreditation or ISO 9001
The course is appropriate for both new and experienced professionals seeking a stronger understanding of DNV's accreditation and quality management approach.