Creating a High-Performance Quality Culture

Meeting the new Quality Culture and Ethical Behaviour requirements of ISO 9001:2026

This interactive training course provides an opportunity for you to gain necessary knowledge to measure implementation of quality culture & ethical behaviour at your organization based on the ISO 9001 & ISO 10010 standards.

ISO 9001:2026 places greater emphasis on the concepts of quality culture and Ethical behavior.

These concepts are becoming increasingly important in the implementation of an effective quality management system at any organisation. This course helps participants explore what a strong quality culture really looks like, why ethics and culture matter in quality management, and how leaders and teams can influence behaviours that support lasting performance.

Using ISO 10010 guidance and practical examples, participants will learn how to identify their organisation’s current quality culture, define the desired culture, and take meaningful steps to embed and promote it across the organisation.

Participants will get access to a toolbox to check the maturity of “Quality Culture & Ethical Behaviour” at the organization while exploring the meaning of culture, quality culture, organisational culture, and ethical behaviour.

Additional Course benefits:

  • Access to DNV’s digital toolbox on evaluation of extent of implementation of quality culture & ethical behaviours:
  • Auditors check-lists (deliverable is offered as part of the course material) 
  • Maturity model (based on self-assessment protocol and activated to participants)

Objectives:

At the end of this course, you will be able to:

  • Understand the new ISO 9001 requirements related to quality culture and ethical behaviour, with a focus on:
    1. What culture is: leadership, culture, quality culture, and organizational culture
    2. What ethical behaviour is
    3. Why the new ISO 9001 strengthens the concept of quality culture and ethical behaviour
  • Determine the desired quality culture (ref. Clause 5 of ISO 10010, Quality management — Guidance to understand, evaluate and improve organizational quality culture).
  • Embed and promote a quality culture within the organization (ref. Clause 8 of ISO 10010) using real-life examples of quality culture maturity levels (ref. ISO 10010, Clause 7.2.2: follower, compliance, innovation, and leading cultures).

Audience:

This course is suitable for anyone interested in applying quality culture and ethical behaviour within any organisation.

 

All our public courses can also be delivered in-house at your premises either as standard or tailored depending on the needs and requirements of your business; contact us if you are interested or want to know more.

Management Systems Training

In-house training

All training courses provided by DNV can be provided as dedicated session customised to your organization.

Our trainers

At DNV, our trainers are more than subject matter experts - they are passionate, high-quality professionals dedicated to empowering individuals and organizations through knowledge.

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