Emergency Response Service (ERS™)

How to activate ERS™ in emergency

When the vessel is in emergency response situation, ERS™ should be activated as soon as practically possible. The following activation routine is recommended:

  • Collect information about the nature of the damage condition and the affected structures of the vessel (i.e. damaged structures, flooded compartments, floating position, cargo condition, etc.)
  • Call the DNV 24/7 primary emergency number as provided with the ERS™ documentation
  • Report the following data:
  • Vessel type, name, and IMO number
  • Name of person calling
  • Describe the incident and the damages as known by the time of activation
  • Specify your immediate requests to ERS™
  • Provide phone number for communication
  • Send an e-mail with vessel’s loading condition before the incident and attach other relevant documents (ERS™ data forms, images, drawings, handmade sketches, etc.)