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Reduce DG interconnection backlog with AI-powered workflow automation for utilities

Automate application intake, document validation, studies, agreements, status updates, and PTO workflows—without forcing your team to manage interconnection in spreadsheets, email threads, and disconnected systems.

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Utilities are under increasing pressure to reduce interconnection backlog, minimize distribution grid (DG) interconnection delays, and speed up permission to operate (PTO) while maintaining compliance and grid reliability. 

Failing to meet this challenge carries significant risk for your organization: reduced energy accessibility, regulatory exposure, and worst of all, the loss of your customers’ trust. But making the process more efficient would result in transformative opportunities for your organization.

How our customer started processing more interconnection requests than ever

As the largest energy provider in a very large state, one utility customer faced a daunting queue of interconnection requests. By implementing DNV’s solutions, they cut their time to issuing PTOs by a factor of not days, but weeks.

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Reduce manual processing

Streamline the entire interconnection journey, from application intake to final approval. Guided forms ensure complete, accurate submissions, while automated workflows and AI-driven document validation eliminate repetitive reviews and handoffs. By integrating with existing systems and generating documents automatically, the platform allows many applications to progress with minimal human intervention, freeing teams to focus on higher-value work.

Prevent incomplete applications or rework

Guided, step-by-step forms ensure you provide all required information, with built-in validation that catches errors or missing details before submission. The system adapts to your project, asking only what’s relevant and flagging issues early, so you avoid delays, reduce back-and-forth, and keep your project moving forward without re-work.

Improve installer experience

Get a clear, intuitive path from application to approval. Installers benefit from guided, easy-to-use portals that streamline submissions, reduce errors, and eliminate repetitive data entry. Real-time status updates, automated notifications, and centralized access to project information ensure installers always know what’s next, minimizing delays and keeping projects moving efficiently from start to finish.

Meet timelines and compliance obligations

Keep projects on track and compliant by embedding timelines, validation rules, and approvals directly into the process. Automated tracking, alerts, and audit trails ensure deadlines are met and regulatory requirements are consistently followed, reducing risk while maintaining full visibility across every application.

Improve screening/hosting-capacity decisions

Gain clearer, faster insights to support screening and hosting capacity decisions. By capturing accurate information upfront and automatically validating it against technical and network data, the platform helps you quickly understand project feasibility. This means fewer uncertainties, more informed decisions, and a smoother path to connecting your projects to the grid.

Reduce queue backlog without replacing every core system

Reduce interconnection queue backlogs by streamlining and connecting your existing processes - without requiring you to replace core systems. The platform integrates with tools like SAP, GIS, and customer systems to automate data flow, eliminate manual handoffs, and ensure applications move forward efficiently. By overlaying intelligent workflows on top of your current infrastructure, you can accelerate processing times, improve coordination, and clear backlogs faster with minimal disruption.

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Your steps to an automated application process

Our proven solution is already helping some of the country’s leading utilities turn the interconnection queue from a liability to a realized opportunity. This playbook explains, step by step, how utility program teams can automate, standardize, and scale the DG interconnection process end to end.

Does your interconnection queue process need to be modernized?

Let one of our experts show you how we can help

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