Mining the monster - Analyse incident data to establish strategic and sustainable improvements

In this recording you can learn the basics in incident management and incident data as an enabler for data mining and how to analyse incident data to establish strategic and sustainable improvements.

During the webinar, our presenters showed practical analysis examples, and elaborated on possible actions one might choose to take based on the undertaken analysis.

Agenda

• Basics in incident management and incident data
• Practical examples
• How incident data can be used in “neighbouring” areas