As of 1 May 2005, DNV Software offers a 24 hour support service to better meet our customers’ needs. We are ‘always’ on duty somewhere in the world to find the right solution to your requests as fast as possible.

Stairs from left: Support Manager Ingrid F. Cornic, Liv Hoxmark, Ferdinand Klem, Astrid Roen Annweiler, Erlend Munkeby, Nils Lindland, Knut Bø, Are Pettersen. Front: Aanund Berdal, Jan Henrik Berg-Jensen, Abdou Bobb.

A common support model and streamlined working process based on ITIL (the de facto world standard for Service Management) have been adopted across our entire organisation. The same support people as before are now working as one global team situated at five support hubs: Oslo, London, Houston, Pusan and Shanghai. The support hubs cover all DNV Software products and solutions.

DNV Software is building up support competence in our products and solutions in Houston and Shanghai by adding new resources to the global support team. For our customers all over the world this means better access to our technical support resources and improved resolution times.

Support requests from a customer will be received by one of our support hubs and solved as soon as possible. If the request cannot be settled at the receiving support hub it will be taken over by the next support hub or passed on to our most experienced support experts in Oslo or London.

All customers with support and maintenance contracts will be entitled to Technical Support 24 hours a day Monday through Friday. The new support process will be up and running as of 1st of May.