The Synergi Life Quality Management module will help companies identify areas for improvement, and to manage change to secure learning and growth towards sustainable shareholder, employee and customer satisfaction levels.
Most organisations today have to comply with internal and external requirements and expectations related to how they manage and control quality, both in terms of operations, products, services, clients, general stakeholders and public relations. The organisations’ ability to measure and manage performance and utilise this information to evolve and improve is a critical success factor.
How it works
Standards and compliance requirements vary across industrial sectors, markets, regions and legislatures. Even methodological and philosophical approaches to quality management vary from organisation to organisation, and our clients normally bring their own preferred approach into Synergi Life. The unique flexibility of Synergi Life, with its ability to handle even configuration extremes, has secured success for many of our clients. The most commonly used areas of the Quality Management module are:
- Follow-up of operational nonconformities, deviations, exemptions, customer complaints and customer claims
- General change and improvement management
- Identification of dysfunctional guides and procedures and subsequent change processes
- Securing compliance with adopted standards and legislation
- Identification, documentation and tracking of losses and trends related to lack of quality
- Registration and securing follow-up of supply deviations
- Evaluation of quality performance in the organisation’s processes
- Evaluation of supply chain efficiency, supplier reliability and vendor viability
- Evaluation and benchmarking of suppliers and partners
- Securing stable operations and business process integrity (BPI)
- Managing change programs and implementation of new standards, statutory requirements and legislation
Organisations with a well-implemented and integrated quality philosophy allow most employees to report and follow up on quality issues. With limited or no training users will be able to register reports in their own preferred language by means of a simple and intuitive Basic User interface designed for the front end.
Synergi issues notifications and distributes the information to those responsible for follow-up and investigation (fully configurable). An extremely flexible Extensive User interface designed for the back office supports the full evaluation, classification, risk evaluation, loss causation modelling and action management processes. When issues are well documented and approved in accordance to the company workflow, Synergi provides the possibility of sharing multi-dimensional key lessons learned throughout and across the company. The combination of exposure values and targets with registered issues, events and subsequent classification values thus becomes an extremely flexible and versatile tool for monitoring normalised values and KPIs. The Synergi Quality Management module is often used in combination with the Synergi Audit Management and the Synergi Risk Management modules to secure a holistic approach to compliance and reliability.
Online and updated reports
The versatile and powerful built-in Synergi search and reporting tool allows the user to perform searches across your entire database (as and if authorised), and to save and distribute favourite searches to other users or user groups. The users can easily generate complete inspection reports and related improvement plans as well as periodical inspection performance reports directly from the system. Naturally, all free text fields and code tables in the database are fully searchable. Results are displayed in a number of flexible lists, views and html reports or exported to Excel for further processing if necessary.
