Customers are becoming increasingly quality-conscious. They need to know that your organisation will meet their needs. A certified quality management system demonstrates your commitment to quality and customer satisfaction.
Purpose
Quality management systems provide a framework for focus on customer and product requirements, process performance and effectiveness with emphasis on continual improvement and objective measurement.
ISO 9001 is the most common and globally recognised standard providing assurance for the quality of goods and services in supplier-customer relations. It is applicable to any manufacturing or service provider.
Increasingly quality management system standards for specific industry sectors exist and DNV holds accreditation for certification of most including:
Software quality (TickIT)
IT Service Management (ISO 20000)
Automotive (ISO/TS 16949)
Telecom (TL 9000)
Medical devices (ISO 13485)
Benefits
Implementing a quality management system will help you enhance customer satisfaction, achieve consistency, and improve internal processes.
The main drivers for organisations to implement a quality management system and seek certification are:
Contractual obligations or expectations in a business-to-business relationship
A competitive market advantage through increased customer confidence
Consistent delivery of business objectives and plans
Enhanced customer satisfaction and business success through an embedded improvement philosophy
Features
DNV experience of quality management and certification of management systems is extensive.
Certification of your quality management system by DNV provides assurance to the market that you effectively manage quality and demonstrates commitment to your customers.
With our Risk Based Certification™ approach, DNV auditors focus on how well your quality management system supports the areas of greatest risk and interest to you, in addition to measuring compliance against elected standards. Our auditors know the business you are in and will apply their experience in ways that will improve and add value.
DNV Risk Based Certification™ is offered worldwide and DNV holds a wide range of national accreditations. With our global network of local resources, we provide you with the certification most suitable to your needs, type of business, and company location.
Quality management system certification may be combined with certification to other management system standards, e.g. ISO 14001 and OHSAS 18001.
Process
Read more about accredited certification, the road to certification and why you should partner with DNV.